Japan Airlines abolishes use of “ladies and gentlemen” in English for sake of sexual minorities

https://ift.tt/eA8V8J Casey BaseelNew policy to go into effect almost immediately. Japan’s second-largest airline, Japan Airlines (also known as JAL), has announced a change in its customer service policies that will be taking effect soon. The change isn’t related to air travel complications caused by the coronavirus pandemic, however, but instead is part of the company’s continuing diversity […]